boy is this store loosing it. i know they do most of their business on the internet but because of their location i can walk down there in 15 minutes. on a busy day that means i can get away from the studio, computer, to do list for at least an hour. half hour of traveling not thinking about work just observing things on the street. a lovely walk.
yesterday i walked down to pick up some printing paper as we are printing stuff this weekend for another show out in williamsburg brooklyn. simple task i’ve done so many times before.
well now the new system they’ve instituted is, you go to the paper section and have the salesman print up an an 8.5×11 paper which you now have to walk across the store wait in another line to see a clerk who then enters the sku number into computer. this gives you time to chat with the clerk who throws the paper in a waste basket behind him while the item comes up from the basement.
after it arrives it gets scanned into computer then you get a payment slip printed and go down stairs to pay & pickup the item. well the terminal i was at didn’t work and i got tired of waiting and cancelled the order.
i sent them a query on their survey page telling them what i thought about this new system.
1. it wastes electricity
2. it wastes ink
3. it wastes paper (a limited commodity)
4. most importantly it wastes our time.
if you’ve ever had the misfortune to be there on sunday and participated in the B&H zoo dance you know how crazy the place can be. Talking to a salesman friend who says nobody seems to fill out the surveys. i am sure some people do because they have winners every month, no i’ve never won i am sure the numbers are against that. but companies do read these surveys and if enough people said something smart companies react and change their behavior.
i get tired of fighting windmills but hate to see the bad guys win so many matches. i even showed up at a health care ‘single payer option’ rally today. but back to work now.
so you want to make a difference today, write to B&H, using their survey page, asking to go back to the old simpler system.
jene
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